Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly and safely. Please read our shipping policy carefully before placing an order.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Time

Estimated delivery times are:

United Kingdom: 3–5 Business Days
Scottish Highlands / Islands: 5–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location.
Free shipping may be available on selected products or promotional offers.

Order Tracking

After your order is shipped, you will receive a tracking number via email or SMS (if applicable). You can use this tracking number to monitor your shipment.

Delayed Deliveries

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping charges for re-delivery.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.